Frequently Asked Questions (FAQs)

How long does it take for my order to be shipped and delivered?
We aim to process orders promptly, with most being shipped within 1-2 business days. While rare, unexpected delays may occur, but we work hard to ensure swift delivery. Most orders arrive within 4-7 business days. If any exceptions apply, they’ll be clearly indicated on the product page.

What is your return policy?
We offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Do you offer free returns?
For defective products, we cover the cost of return shipping. However, for all other returns, including those due to a change of mind, you will be responsible for the actual return shipping cost.

What payment methods do you accept?
We accept a variety of payment methods for your convenience:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Digital Wallets (Apple Pay, Google Pay)
• PayPal Express

What is your cancellation policy?
You can cancel your order for a full refund at any time before it ships. To cancel, contact us immediately at support@ironwoodoutdoorliving.com.

What should I do if my product arrives damaged?
Inspect your item(s) upon delivery. If there is visible damage, note it when signing for delivery or mark “suspect damage” if immediate detailed inspection isn’t possible. If your item(s) arrives damaged, please email photos to support@ironwoodoutdoorliving.com, and we’ll arrange for a replacement or compensation.

How do I place an order?
To place an order online:

1. Click “Add to Cart” on the desired product page.
2. Proceed to checkout.
3. Enter your shipping and billing details to complete your purchase.

To order by phone, call us at +1 (888)-970-7685 You’ll receive immediate confirmation, and we’ll start processing your order right away.

How will I know when my order has shipped?
After placing your order, you’ll receive a confirmation email with details of your payment, shipping, and billing information. Once your order has shipped, we’ll send a follow-up email with a tracking number so you can monitor its progress.

Do you provide order confirmation emails?
Yes, we send a confirmation email immediately after your order is placed. Please ensure your email address is entered correctly to receive all updates, and keep the confirmation email for your records.

Can I modify my order?
Yes, you can modify your order before it ships at no extra cost. Email us at support@ironwoodoutdoorliving.com to request changes. If there’s a price adjustment, we’ll either update the charge or send an invoice for any difference.

Need help or have more questions?
For immediate assistance or questions about your order status, please contact us at support@ironwoodoutdoorliving.com or call +1 (888)-970-7685.